COVID-19 Service Update
COVID-19 Service update
We are accepting, processing & dispatching orders largely as normal
Telephone & email response;
We are currently unable to accept telephone enquiries or orders, while we are responding to email enquiries please allow up to 24 working hours for a response.
Order processing / Dispatch;
We are generally processing & dispatching on a same or next working day basis. Orders will be dispatched as soon as possible & you will be notified by email when your order has been dispatched.
Delivery services;
UK delivery services are generally operating within normal schedules, but intermittent depot closures & reduced staffing levels due to staff who are self-isolating are still causing occasional delivery delays.
Airmail services may be delayed & varies from country to country.
Couriers Services (Beyond Europe) remain withdrawn due to significant price increase / fluctuation & currently only Airmail services (2Kg maximum weight limit) are available.
Stock availability;
Stock availability has improved significantly since 2020, but has still not returned to pre-pandemic levels. Products originating from the Far East remain the worst affected, on top of increased demand there are currently ongoing issues with sea freight shipments being landed & processed within schedule at UK ports
Telephone & email response;
We are currently unable to accept telephone enquiries or orders, while we are responding to email enquiries please allow up to 24 working hours for a response.
Order processing / Dispatch;
We are generally processing & dispatching on a same or next working day basis. Orders will be dispatched as soon as possible & you will be notified by email when your order has been dispatched.
Delivery services;
UK delivery services are generally operating within normal schedules, but intermittent depot closures & reduced staffing levels due to staff who are self-isolating are still causing occasional delivery delays.
Airmail services may be delayed & varies from country to country.
Couriers Services (Beyond Europe) remain withdrawn due to significant price increase / fluctuation & currently only Airmail services (2Kg maximum weight limit) are available.
Stock availability;
Stock availability has improved significantly since 2020, but has still not returned to pre-pandemic levels. Products originating from the Far East remain the worst affected, on top of increased demand there are currently ongoing issues with sea freight shipments being landed & processed within schedule at UK ports
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