This web site is owned and operated by Air Tech Equipment Ltd who are dedicated to your satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Air Tech Equipment Ltd
Unit 3, Claggan Road, Claggan, Fort William PH33 6PH
Phone: 01397 70 8836
VAT Reg. No. GB 988 7356 41
Company number: SC374285
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart, after you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card & Paypal payments. If you are shopping from outwith the UK, place your order and your card company will convert the transaction into your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We have a variety of National & International delivery services available, additional information on these services can be found by clicking on the "Delivery" link on the upper menu bar.
It's possible that for heavier orders to destinations outside Europe that we may not have a shipping rate in place - if this is the case, please email us with your requirements & we will provide a non binding quotation for delivery.
Orders received before 3.00PM Monday to Friday will wherever possible be picked, packed & dispatched on the same day, however this cannot be guaranteed & orders may not be dispatched until the following working day due to varying collection times. Orders received after 3.00PM will be dispatched on the following working day.
With the exception of Royal Mail Special Delivery UK deliveries, quoted delivery times while accurate are not guaranteed. Customs delays for orders out with the UK are unfortunately beyond our control.
We will deliver your order as soon as possible. We will normally dispatch your order on the same or following working day.
You must inform us within 3 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Our online store does not support back orders.
In the unfortunate event that due to stock taking or system error, items you order are not in stock, you will be notified as quickly as possible by Email & given the option to cancel the item or have it despatched to you when it arrives into stock.
Orders from the UK are subject to UK VAT at 20%.
Orders from the EU are subject to VAT at 0%.
Orders from outwith the UK & EU are VAT free.
Credit Card Security
When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01397 70 8836 (International +44 01397 70 8836) or write to us at Unit 3, Claggan Road, Fort William, PH33 6PH.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be unused , in saleable condition & complete with packaing & any accessories supplied.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.